An Unexpected Meeting With Prince Charles

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The meeting was highly private and confidential, with strict instructions to keep it 'hush' before the actual day. Richard was selected as one of the participants to meet with Prince Charles during his visit to Malaysia. The meeting was to be about the future of technology in Malaysia and how the startup ecosystem is changing the way Malaysians embraces entrepreneurship. He had the opportunity to share about what he felt the future was going to be with the rising demand for high-tech and how the intelligent systems of tomorrow will change the way we see the world. In return, Prince Charles honestly shared his faith in the reliable pencil and paper to store his ideas, in which he would not have to worry about hackers, identity theft and digital viruses.

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I still have faith in the reliable pencil and paper to store my ideas.”

- Prince Charles

Ideating With Sunway Malls

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Over the last 2 decades, people are spending more and more of their time in malls. Sunway Malls knows this very well. With new malls opening up every few months, the stiff competition is evident in the retail industry. This has since placed growing pressure on Sunway Malls to create more value for their visitors.

Richard was engaged to run an innovation challenge for Sunway Malls, to help their staff think of innovative ideas to create change and innovations for their customers. He was also instrumental in letting them know that that they are all in the position to create value for their company and their customers.

Richard's ability to help participants think empathetically about their customers was a key driver for the whole exercise, even before the ideation process starts. All ideas were validated at the end which indirectly helps the participants to overcome their messiah complex; a psychological bias that eludes us to think that our ideas are right and will always work.

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Richard, thank you for what you taught us for the last two days.”

- Sarah Q