Every organization can end up lost and directionless over time, with team members rushing around aimlessly to try and align their collective efforts. A lost organization in limbo often promotes a lack of trust amongst the teams. Yearning for a clear direction, this is when an effective townhall can play a significant role.
I have been to many townhalls throughout my career. The ones that resonated with me all had the same three key aspects that brought clarity and enthusiasm to the whole organization.
Revisit what the organization stands for. It is always good to help the team stay grounded in the overall mission of the organization, and helping them realize how their efforts are driving towards it. There is nothing more inspirational than to know that everyone is a part of a collective initiative towards a common mission.
Reconnect with the customers. To talk about the customer experiences is one thing, but to bring them into the townhall to share their own experiences can create a lasting and memorable for the organization. It helps everyone to understand how the mission is real in the eyes of the customers and how their efforts are contributing to it.
Transparency and honesty. At the end of it all, an organization is run by humans with emotions. We are always receptive to leaders who are honest and genuine about the cause and are open to receiving constructive feedback about their flaws. Being transparent and addressing everyone's needs in the townhall can create lasting trust and loyalty over time.
Richard Ong is the author of Mindsets and Core Purpose. He is deeply passionate about helping others develop new products and services for the future. He is also a business coach and keynote speaker, with multiple IBM Bravo and Performance awards. He was met by Prince Charles to discuss his entrepreneurial efforts in Malaysia and was featured on national radio.
Richard Ong earned his Masters in Business Administration from Victoria University, Melbourne. He was the president of the VUMBA Community from 2010 to 2011 and was recognised as a WORQ super-member in 2018 for his community-building efforts. He also teaches part-time at Sunway University and Jeffrey Sachs Center.
Visit roptcreate.com to learn more and to connect with him.