3 Tips To Organize A Memorable Townhall

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Every organization can end up lost and directionless over time, with team members rushing around aimlessly to try and align their collective efforts. A lost organization in limbo often promotes a lack of trust amongst the teams. Yearning for a clear direction, this is when an effective townhall can play a significant role.

I have been to many townhalls throughout my career. The ones that resonated with me all had the same three key aspects that brought clarity and enthusiasm to the whole organization.

Revisit what the organization stands for. It is always good to help the team stay grounded in the overall mission of the organization, and helping them realize how their efforts are driving towards it. There is nothing more inspirational than to know that everyone is a part of a collective initiative towards a common mission.

Reconnect with the customers. To talk about the customer experiences is one thing, but to bring them into the townhall to share their own experiences can create a lasting and memorable for the organization. It helps everyone to understand how the mission is real in the eyes of the customers and how their efforts are contributing to it.

Transparency and honesty. At the end of it all, an organization is run by humans with emotions. We are always receptive to leaders who are honest and genuine about the cause and are open to receiving constructive feedback about their flaws. Being transparent and addressing everyone's needs in the townhall can create lasting trust and loyalty over time.

Richard Ong is the author of Mindsets and Core Purpose. He is deeply passionate about helping others develop new products and services for the future. He is also a business coach and keynote speaker, with multiple IBM Bravo and Performance awards. He was met by Prince Charles to discuss his entrepreneurial efforts in Malaysia and was featured on national radio.

Richard Ong earned his Masters in Business Administration from Victoria University, Melbourne. He was the president of the VUMBA Community from 2010 to 2011 and was recognised as a WORQ super-member in 2018 for his community-building efforts. He also teaches part-time at Sunway University and Jeffrey Sachs Center.

Visit roptcreate.com to learn more and to connect with him.

That One Thing A Technologist Should Build

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We have been stuck in front of our computers while trying our very best to resolve senseless issues. It could be a bug in the code or make sense of the technology landscape that showering over our minds. You have to love technology to operate outside your comfort zone.

I am so glad that I have come to fall in love with it. I use my technology every day, talk to my team the latest tech and think of the future of what my company can become. But I know my limitations, I don't have all the time in the world to Google for every detail in a possible solution. I don't have all the knowledge of the emerging technologies that are coming my way. There is one way to overcome all of this, and it is not tech.

The power of the community of technologist around me is what I have always been leveraging on. By creating a community around me helps me accelerate my understanding of technology topics, far more faster if I would to do it on my own. My community, also known as Tech Bonfire, allowed me to learn about Blockchain, its pros and cos, industry happenings and possible use cases - all within 45 minutes. The power of the community, I don't have a single doubt that a technologist should leverage on his community to advance into the future. Build one today, if not join mine at WORQ.

Richard Ong is the author of Mindsets and Core Purpose. He is deeply passionate about helping others develop new products and services for the future. He is also a business coach and keynote speaker, with multiple IBM Bravo and Performance awards. He was met by Prince Charles to discuss his entrepreneurial efforts in Malaysia and was featured on national radio.

Richard Ong earned his Masters in Business Administration from Victoria University, Melbourne. He was the president of the VUMBA Community from 2010 to 2011 and was recognised as a WORQ super-member in 2018 for his community-building efforts. He also teaches part-time at Sunway University and Jeffrey Sachs Center.

Visit roptcreate.com to learn more and to connect with him.

Teaching And Learning At Jeffrey Sachs Center

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Glad to teach again! Sixty-over social entrepreneurs from different industries attended the Jeffrey Sach Center's Master in Sustainable Development programme; with good intentions to make this world a better place to live in. A three days marathon that ended up being a very memorable forum filled with thought-provoking ideas and enriching insights into our future landscape.

The team covered problem validation techniques like systems thinking and gap analysis, to identify and tackle the root causes of their social challenges. Another one of the methods they used was the 5 Whys methodologies, like how Toyota engineers practice is today - you ask 'why' 5 times to a problem, and highly likely you will get to the root cause.

The team also deep-dived into various ideation techniques to come up with solutions for the beneficiaries — a list of activities that brought the team from problem validation to ideation. We started with problem journey by understanding their pain points. We discussed their emotions by filling up the empathy map. The rest is with ideation, using activities like HMWs, Lightning Demos, and Crazy Sketch to put our creative thoughts together.

We discussed case studies at the end of the day. The question arises as to how one determines whether an enterprise is social or not. The line is greyed in between, and I can see why the students were busy discussing this thoroughly.

Richard Ong is the author of Mindsets and Core Purpose. He is deeply passionate about helping others develop new products and services for the future. He is also a business coach and keynote speaker, with multiple IBM Bravo and Performance awards. He was met by Prince Charles to discuss his entrepreneurial efforts in Malaysia and was featured on national radio.

Richard Ong earned his Masters in Business Administration from Victoria University, Melbourne. He was the president of the VUMBA Community from 2010 to 2011 and was recognised as a WORQ super-member in 2018 for his community-building efforts. He also teaches part-time at Sunway University and Jeffrey Sachs Center.

Visit roptcreate.com to learn more and to connect with him.

Playing Hard At WORQ

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I have been working with the team at WORQ for the past one month, and I have been really fortunate enough to have experienced a developing culture that is steep in the interest of the community, members and their growth. The startup team is deeply invested in the business and the wellbeing of the members, and every one of us, as lean as the team currently is, are working together to make that happen. That is a beautiful thing for sure. Having the founders participate in multiple community-led initiatives, and seeing them play games along with the community, is something exceptional for the members here at WORQ.

The team at WORQ listens really carefully to their members and their needs, even working closely with them to develop technology products and processes for the future of the community. No doubt, this should be a practice for any co-working space.

A co-working space like WORQ should be a place for communities and like-minded people to build great things together. A co-working space should become what it honestly is for the community it serves, and not just be that space for people to work in.

I genuinely believe in the founder's vision of improving the productivity of entrepreneurs, freelancers and businesses, thus having an impact on the economy. Like many startups, it will take time to build culture. WORQ is clearly on this path of building a great one.

Richard Ong is the author of Mindsets and Core Purpose. He now devotes his time to helping others develop new ideas and projects for the future. He is also a business coach and keynote speaker, with multiple IBM Bravo and Performance awards. He was met by Prince Charles to discuss his entrepreneurial efforts in Malaysia. Richard has been featured on BFM and Sunway. Visit roptcreate.com to learn more and to connect with him.

Working With Entrepreneurs

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Meet the individuals who are all out to make a difference in the world. Consisting of three teams, they came up with 3 value propositions to tackle issues observed within the furniture, fashion and baby business. They presented their ideas to some of us for feedback and validity. The best way to find out is to build the simplest form of the solution, launch it into the market place and test them as soon as possible. Sign customers on board and get solid stats before raising funds. Like any product, whether it is a dish, a book, an app or a painting - most importantly is to be consistent with its development and to push for completion, no matter what. The old saying - always finish what you started - only if you can help it.

Speaking with BFM 89.9

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The phone rang one afternoon, a lady with a sweet voice introduced herself as Christina Wong, and she asked me whether I was interested to talk about my books. I have gotten many interview request from entrepreneurs in the past but this time was a going to be a little bit different.

Christina Wong represents BFM 89.9, a radio station that I listened to whenever I am driving in my car. This station will give you the right mix of business, politics and other exciting topics that will enlighten you. Even their collection of music has a good mix to it.

I was there early as I was curious to find out where BFM 89.9 radio station is. Many interesting and smart people from all walks of life have been to the office for their interview sessions, and I thought that I could get a scoop of their presence while I am there.

The office space is like a startup, with staff dressing down in jeans and t-shirt. This place is not an up-tight pure business station like I thought. I saw a mother working with her kid next to her. The desks around her are stacked with papers and other interesting items.

I was invited to the pantry by Christina to discuss the interview sessions. There were packets of nasi lemak and coffee for free. A normality which I have seen so often in contemporary workspaces these days. Food and beverage is given.

Soon, I was heading towards the recording room.

The feel of the recording room was raw and real. The interior design was just bare with the necessary equipment for the interviewer and the interviewee to operate. I liked it like that. The culture of BFM stems from room like these. I was encouraged to speak freely and candidly as possible.

The whole interview took no longer than 20 minutes, and that was it. We had a photo session at the end near the famous BFM wall, where founders and leaders have stood. That was what I have come here to do - to stand amongst the great minds and achievers.

Picture courtesy of BFM 89.9

Ease Of Doing Business In Indonesia

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New Zealand Trade and Enterprise is an international business development agency, focusing on helping governments and businesses grow faster internationally. They recently brought together a group of companies to share their ideas and experiences around the digital strategies implemented by the New Zealand government. A move to make it easier for international businesses to setup up faster there. There is no doubt that New Zealand is ranked number 1 in the world by The World Bank for their ease of doing business. Most countries around the region would take weeks to register an international company locally, but in New Zealand, it will take only a day.

I was part of the New Zealand Trade & Enterprise delegation to share the changing trends and strategies of digital governments that are changing how citizens and businesses interact with their governments. For example, the Singapore government is quickly maturing from their digital strategies by introducing Smart Nation IoT to improve its service quality and responsiveness. New Zealand is also working on their digital identity capabilities like RealMe to make it easier for citizens to prove their identity online.

Besides the sharing session, design thinking workshops were organised for the governments of Jakarta and Bandung. Much of the challenges that they were working on were related to infrastructure needs like traffic congestion and internal operations. I have facilitated many design thinking workshops in the past, but this is the first time we were only given a day to run through the whole process from ideation to prototyping. We were up for the challenge and did it anyway.

Sharing Our Core Purpose At Datacom

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I was offered the opportunity to share my knowledge at Datacom around the idea that we all share the same general purpose in life, which I tend to address them as our core purpose.

The objective of the brown bag session was not to help everyone discover their personal purpose in life. That is for all of us to find out on our own. What I was suggesting is that we already have a common set of core purpose to live up to. We may have just forgotten them. Decide to do without them, our life may just take an unexpected turn towards a less memorable one.

If you want to find out more about our common core purpose, ask the special person deep inside you - What are the two things that you have to do every single day in order to make it a well-lived one? Or else, just ask me and I will tell you.